Delivery


Use “Relais Colis” for any sending to mainland France and get free delivery costs from 100€ of purchase. Choose below the Relais colis of your choice.

Mainland France

Europe International
4,50€ TTC 7,50€ TTC
15€ TTC 25€ TTC

Relais Colis

Colissimo with signature

Chronopost with signature

Fedex with signature

From 2 to 5 open days From 2 to 7 open days

From 3 to 7 open days

Processing time of your order is from 1 to 3 open days. A tracking number will be sent to you by email when your order is shipped. Shipping costs are calculated and added automatically to your initial order (except for shipping costs offered). The products are delivered to the address shown on the invoice, thank you to check the indicated address in your customer area when placing your order. The company POKA PARIS can not be held responsible for delays in delivery due to errors or disruptions attributable to carriers. The consumer is required to check the condition of the packaging and the leather goods on delivery and to report the damage due to the carrier, as well as to the company POKA PARIS (within two open days after receiving order) by email to: contact@poka-paris.com or mail POKA PARIS, 7 bis boulevard des loges, 78300 Poissy.

Return and refund


For any return request, please contact us directly by email to contact@poka-paris.com within a maximum period of 14 days after the date of receipt of your order. The return costs are your responsibility. The product must be returned in its packaging and original conditions to :
POKA PARIS
SERVICE CLIENT
7 BIS BLD DES LOGES
78 300 POISSY
We promise to refund you within a maximum of 15 days after receipt and validation of your return to our workshop.

In accordance with the law n ° 2014-344 of March 17, 2014 relating to the consumption, the consumer has a period of 14 working days from the date of delivery of his order to return any item does not suit him and request the exchange or refund without penalty, except for the return costs. Beyond this period of 14 days, the sale is final.

Exception for models sold with your initials: in view of the unique and personalized nature of the articles “create your bag”, these can not be returned or exchanged, in accordance with Article L.121-20-2 of the Consumer Code(« The right of withdrawal may not be exercised, unless the parties have agreed otherwise, for contracts: […] 3 ° Supply of goods made to the consumer’s specifications or clearly personalized or which, by their nature, do not may be redirected or are likely to deteriorate or expire rapidly). As a result, you have no right to invoke a right of refund. Also, we recommend you devote the time and attention to creating your article.